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Kudos0

How can I find my Vault password for my PC-based desktop?

I have a cloud-based Identity Safe on my laptop and a PC-based one on my desktop. (I did try to move the latter to the cloud but had problems - looking back, I suspect it was because I was using IE8 on my XP.)

I use Firefox now for the very rare occasions when I use my XP for the web - mainly via Firefox - but when I went to open the vault just now using my newest password (the one I normally use on my laptop) it didn't recognise me.

Clearly, I didn't change the password on my desktop when I changed it on my laptop so how can I change it now as there doesn't appear to be a 'forgotten password?' there? [The password tip means nothing now!]

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Respostas

Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Maybe these pictures and post by yank <link> will help...
There is no password reset for a forgotten password <link>
If you have forgotten the vault password and the password hint does not help, you need to delete the Identity Safe online vault.
For security reasons, if you have forgotten your Identity Safe vault password, you cannot reset or retrieve the vault password. When you delete the online vault, all your stored data is lost. However, if you have exported or backed up your vault, you can import this data in to your new vault.
Please make sure you have Exported a dat and csv backup and let's try to figure out what is going on with comments from users.

Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Hi, bjm. I'm on my desktop at the moment. I tried to sign in again and got the 'incorrect password' message. Tried again and got the screen in the attachment. (Sorry - XP won't let me save as one of the acceptable display extensions.)

Went through to the forum to view as 'guest' and found that my log-in has worked! Totally confused now!

I'll come back tomorrow on my laptop to view Yanks' links.

For now, your suggestion about csv backup has prompted me to do that and then compare it with the csv backup on my laptop - just to make sure this desktop is actually PC-based, not cloud.

Thanks again.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Taffy_078:

I'll come back tomorrow on my laptop to view Yanks' links.
For now, your suggestion about csv backup has prompted me to do that and then compare it with the csv backup on my laptop - just to make sure this desktop is actually PC-based, not cloud.

yank's pics and text will help you determine if desktop is Local or Cloud or both
Thanks to yank for detailed post.   Image.pdf are great

Kudos1 Stats

Re: How can I find my Vault password for my PC-based desktop?

@ Taffy,

Since it is your tea-time there, some info you may find handy tomorrow when you jump back into this and also some questions.   You state your XP system has a PC based Vault.  Am I correct in thinking this means you have a Local Vault on this system?  I understand you have an Online Vault on your laptop - but we are not going to even mention that system anymore in this thread.

Now the images I posted that  bjm_  refers to are only for those systems that have both Local and Online Vaults on them.  If a system has only a Local or only an Online Vault, you will see the following:

Please note that the circled red words will not appear unless you click somewhere else on the desktop - upon clicking on Vault is closed, the above should appear if you have only a Local Vault and will also appear if you have only an Online Vault and are already signed into your Norton Account.

To try to narrow things down a bit, Open your NIS, in the upper right hand corner where it says "Signed in as:  Email address", click on the email address and sign out.  Then click on Vault is closed.  If it asks for you email address and password - you have an Online Vault.   If it appears as above without asking for an email account,  you have a Local Vault.

Be sure to let us know which type of Vault you have on your PC.

Keep in mind, that a Local Vault is tied to each Windows User Account - do you have more than one user on your PC?

While an Online Vault is tied to a Norton Account - regardless of which Windows user you are logged in with.

I know it gets confusing, but the only way to change Vault passwords for either Local or Online Vault requires you to be logged into that Vault - so if you cannot log into your PC's Vault you can not change that password - unless both systems have Online Vaults only, then changing one will change the other as well.

Kudos0

Re: How can I find my Vault password for my PC-based desktop?

@ yank
Thanks for Image and detailed text ~ added to my notes. 

Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Hi Yank. When I first logged on my desktop, it brought up the screen that you show - Vault Closed - but my Norton account was open. It had my old @btinternet.com address as you will see:

I closed my Norton Account as you suggested and then clicked on 'Vault is Closed'. This time it asked me for my email address and password.

Likewise on my laptop so both are Online Vaults but . . . .

I opened my profile in my Norton account on my desktop – it shows my new @outlook email address. I put in my new password – the one I use on my laptop – and it was rejected. I hit ‘Forgotten Password’ and changed it. That one works on my laptop but still won’t work on my desktop.

I tried using my old email address – it didn’t recognise it and took me to the Create screen.

As my Desktop Vault still shows my old @btinternet address, might my Norton there be corrupted? It’s happened before and you helped me remove it and start again.

Re your thought that I might have two accounts, is there any way that Norton can look into that or is it something that I can check?

EDIT: As I've no idea how long the image will be in moderation, attached is a pdf.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Hi Taffy,

Please try the following - open your NIS, sign out of your Norton Account in the upper right hand corner of the main screen.    Then click the Sign in in the upper right hand corner.  Which email address does it show?  If I am following what you are saying it shows the Outlook address.  If so, please use the old @btinternet password and see what happens.  I don't think that will work. but try it.

It may be that you have somehow ended up with two different Norton Accounts - one for your laptop (Outlook email address and new password) and one for your desktop (btineternet email address and possibly old password)???

If push comes to shove, I think it may be time to uninstall your NIS via Control Panel > Add/Remove programs, please be sure to say NO to the free stand alone ID safe and then run the Norton Removal Tool on your desktop in order to attempt a clean install.  Of course you know the routine (run LiveUpdate, rebooting if requested, until "no updates found").

Let us know how things go.

Kudos0

Re: How can I find my Vault password for my PC-based desktop?

Thanks Yank.  I forgot to mention that I was using Firefox on my desktop at the time as Norton doesn't like IE8 anymore - (quite right too!).

I'll get cracking and will let you know the results.

ADDED LATER: Just checked my In-Boxes - there's a renewal reminder from Norton but it was sent to my old address. I haven't yet been sent one to my old address. It may be a false email - I've had that before - so I'll check that out but if it's genuine it lends weight to your suggestion of two separate accounts, one for both of my PCs?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

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