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Kudos0

New hard drive

Hello, I'm going to upgrade my pc with a new ssd and would rather not clone my old drive. So I will do fresh install (vista 64) and my question is what can I save and how, regarding my Norton account and identity safe online. Every once and a while it asks me to start a cloud or stay local I always stay local should do the cloud option?

52fine

Respostas

Kudos0

Re: New hard drive

Hi 52fine.

I am not sure this is a backup question so it may be better to ask the question in another forum but let me try and respond as best I can and you can decide...

If the issue is about the files you have backed up and will wish to restore then you should check the "Restore" feature of your Norton backup software to ensure that you can find all the files you would want to restore in the current backup.  Once you have the new drive working and Norton reinstalled on that you should be able to restore the backed up files from wherever you stored them.

If however the question is about your Norton account and how you re-use the license that is currently being taken up on your existing hard drive and how you best maintain/recover your identity safe data then I think you should ask that question in the forum for your specific product and possibly the Norton Toolbar/Norton Identity Safe forum.  I could make a stab at answering you but others, there, will be in a far better position to help you.

I hope that helps.

Mike
Kudos0

Re: New hard drive

Yes Mike, maintaining my identity safe and norton account is what I want to do. How can I move this thread to a different forum? I'm using norton 360.

Kudos0

Re: New hard drive

Hello 52fine

You do not have to restore your Norton Account. That is a website that is on the net. You just have to go to www.mynortonaccount.com and log into that with your email address that is associated with your Norton Account and password for the Norton Account. In that account, you will find a Download button so that you can download your N360 program already activated. You can also make sure that it doesn't take up  another seat of your subscription. If you can delete your N360 from your old hard drive, that would help to delete your current computer from your subscription. When you log into the account with your new hard drive, then it should take up the same seat as you had before.

If it has still taken up another seat, you can still have a chat with customer support and they can straighten it out for you.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Thanks

Please come back if you have any further questions and let us know how you made out.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New hard drive

Hello again 52fine.

Given your last post I was about to ask to have this thread transfered to the Norton Toolbar/Norton Identity Safe forum but as floplot has posted on some of the issues here I am not sure what you would like me to do.

You can just start another thread in another forum if you wish (just clicking on the "Forums" button at the top right will show them all), or you can use the "Flag as offensive" button below this post to send a message to a moderator asking them to move this whole thread to another forum.  Or you may decide that floplot has fully answered your question.

Over to you.

All the best.

Mike
Kudos0

Re: New hard drive

Hello floplot,

So my identity safe is saved to the nortons site, I will be able to sign in and download n360 and have all my idenity information? I have not backed up anything to cloud yet. It offers to go cloud or stay local when I go to idenity safe I always say stay local.

52fine

Accepted Solution
Kudos1 Stats

Re: New hard drive

52fine

If you are using a local Identity Safe vault, you will have to manually back up the data in both .dat and .csv formats. Save these to a thumb drive so you can restore after you get your 360 reinstalled.

If you do want to maintain your local vault, you will have to do a little extra work, as your new install of 360 will default to an online vault. Take a look at this thread started by elsewhere on how to regain your local vault. https://community.norton.com/en/forums/retaining-your-local-vault

I used this information when I replaced my laptop HD with a new SSD. It worked perfectly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New hard drive

Thanks peterweb, I found how back up (vault) online. I wish I would of read your post before I did. Your solution was what I was looking for. I going to backup to thumb drive just in case. 52fine
Kudos0

Re: New hard drive

52fine

Just be sure you read through the entire thread I linked to if you are going to establish a local vault again. There are a couple of gotchas if you just start things up on your own.

This post from PhoneMan was key for me. "DO NOT attempt to open the Vault.https://community.norton.com/en/comment/6135401#comment-6135401

Things happen. Export/Backup your Norton Password Manager data.

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