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Kudos0

OK Symantec, please wake up!

Been a Norton user for many years (20+). I wish there was a solution for my issue. The issue is: I get about 3-4 emails a month that are suspicious... either there's a attachment, or a link that just doesn't 'feel' right. Now 95% of the time, I can weed them out by content, and just delete them. But, there are times when the content is very believable, and I fall prey. There are other times where I have to really think about it, and guess if it real or bogus. What if there was a service that provided a 'let mikey try it' service to people like me. In other words, I forward the email with a subscription number in the email, and they try the link, or attachment and then let me know if it is safe or not. Also if I opt to, they may 'go after' or try to resolve the source of the virus. This may not work 90% of the time, but sometimes a website is hi-jacked and if the administrator or ISP was informed, it could be shut down. I don't expect a service like this to be free, and i would be willing to pay for it. Now, I believe Symantec like to make a profit, and I believe this service is a viable service that would make money. For example, charge per forwarded email, and give the option to go after the site if possible for an additional charge. Recently, I received an email acting like a prospect asking for me to inspect their RFQ (request for quote) It was a website that looked legit, but just did not make sense to me. I ran it a few times because I thought the sender had inadvertently sent me the wrong link. I ran Norton AV and found the site had infected me. I contacted other people in my industry and they also had fallen prey to this bug. I would have paid money to shut down the site, but I just did not have the time to do it. What does the forum think of this? Is there a service that does this already? Is this a service others would like? Is there money in it? Is there a better solution? ..like a virus wall service? (my ISP does not seem to have a good solution) JoeR

Respostas

Kudos0

Re: OK Symantec, please wake up!

Kudos0

Re: OK Symantec, please wake up!

Proves my point, if your not a geek, (or up to speed on the latest hacking), you just can't tell.  Symantec has a way to increase revenues.  The feedback or files sent to them could also help them keep up with the latest hack attempts.  Come on Symantec, WAKE UP!!

Kudos0

Re: OK Symantec, please wake up!

Proves my point, if your not a geek....

No need to understand "all" of it....
Do you recognize the sender.   Do you recognize your email. 
I get email that's not addressed to me. 
If you don't recognize the sender and your email. 
Don't open. 
If you do recognize the sender and your email and are still suspect.
Don't open. 
google > how to spot phishing emails
How to recognize phishing email messages, links, or phone calls <here>.

Kudos0

Re: OK Symantec, please wake up!

When you are in business, you do not know everyone who sends you email.  I would like to have new customers....

Yes, I follow the rules, but there are times you want a professional to look at it.

Kudos0

Re: OK Symantec, please wake up!

Hmm....will new customers be sending you attachments...?

If you open the email in a web client (ie, online at gmail.com or mail.yahoo.com, etc), you're generally very unlikely to experience any problems. If this email contained a script virus (very rare nowadays) it would generally require being opened in an email client locally installed on the computer in order to gain sufficient access to actually infect your computer.

Viruses, because of the popularity of web clients for email, have pretty much stopped sending themselves as emails in the last few years.

Spam is still a problem, and many viruses create spambots and enslave their infected computers as spam relays. But you're not going to catch a virus from the average spam message.

If you are using a local email client, don't open suspicious emails unless you've got the email client running inside a virtualized system that you can scrub easily with a reset.  

Run your email client and attachments inside a Sandbox.

Don't open attachments and don't click on links and block images by default. 

Accepted Solution
Kudos3 Stats

Re: OK Symantec, please wake up!

I would recommend forwarding suspicious email attachments to VirusTotal:

https://www.virustotal.com/en/documentation/email-submissions/

You can also have VirusTotal scan URLs:

https://www.virustotal.com/en/

Additionally, if you enable Norton Community Watch, your Norton product will send the following information to Symantec automatically:

  • Identified malicious software such as portable executable files and running processes

  • Any website URL that your product identifies as fraudulent

  • All the website URLs that you visited before the detection of a risk

  • The applications and processes that run on your computer regularly and during any security risk detection

  • Response instances that your computer sends to any potential security risk

  • General system information and performance attributes from the computer

  • General information about your computer such as idle time, standby, and screensaver settings

 https://support.norton.com/sp/en/us/home/current/solutions/v9032780_NIS_...

Kudos0

Re: OK Symantec, please wake up!

SendOfJive, you are my hero!  That site is GREAT!  The first file I sent was returned within minutes AND showed certain in-named AV softwares just missed the boat! (and the virus).  Sorry bjm, you can keep your sandbox.

Kudos0

Re: OK Symantec, please wake up!

Well, if I ever get an attachment.  I'll try VT too.  Thanks

Edit: I submitted test file.   Very cool !

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