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Kudos0

Fabulous Live Chat service from MARIDEL MILLIO

Earlier today, I had an amazing Live Chat with this lady. She was very patient, full of perseverance & empathy, knew her job and was honestly the best advisor I have ever dealt with. I used to audit customer service calls and like to think that I know what good customer service looks and sounds like - Maridel was 100% excellent. She is a credit to Norton - an excellent advertisement for them - and I'd like to put on public record how good she was.

We had some technical issues - I'd logged into my everyday profile which is 'Standard' and she couldn't access my PC. We had to terminate so I could log into my Administrator profile and had to terminate that, too, when I discovered that none of my Identity Safe log-ins were on that profile. (I've created a separate thread on that!) Presumably these interruptions are the reason why I didn't receive Norton's feedback request.

So, is there any way that one of the Moderators could feed this in to Maridel's bosses please?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Respostas

Kudos0

Re: Fabulous Live Chat service from MARIDEL MILLIO

not sure if I checked "notify me" 

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: Fabulous Live Chat service from MARIDEL MILLIO

You should receive Survey via email associated with your Norton account.

Kudos0

Re: Fabulous Live Chat service from MARIDEL MILLIO

thanks. It's just arrived.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

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