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Id Vault - 2 Admin level users, only one can access the vault
Being at the end of the DSL, I recently had some phone techs do "something" to my line. The line quality is usually poor and moderate at best. Anyway, I think my problem appeared after that. User1 is me, with admin rights, and it has been that way since the beginning of time. I can get on Norton.com, like right now while I am writing this. From the Norton base I can work my way over to Identity safe which displays the contents of my vault, safe or whatever you call it. But this has not open the vault. The tool bar still says the vault is closed. If I click on the tool bar to open the safe, it attempts to connect to the Norton server and times out. So far this is the only location where User1 is locked out.
Now we step into the Twilight Zone. I activated the Administrator user. It will go into the vault as pretty as you please. In the olden days when I was a consultant, we used to make two supervisor level users in case the client ever manage to hose up the original Supervisor user. I think we usually called the second one Supervisor2 (hee). It doesn't have to be complicated if no one knows about it.
Anyway, I am at a loss as to what happened. Did my user profile get corrupted or something like that? Do I need to delete "me" and create a new one? I'm not out of ideas but this one came in from left field and I figure I should ask for some suggestions.