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Kudos0

Multiple Logins Same URL

There are a couple of websites that give me trouble when the wife and I both use them under different User IDs/Passwords.  OptumRx.com is one.  When she selects her name in Norton ID Vault, it always logins to mine and she has to turn off Norton ID Vault and manually enter her ID/Password. 

Any solutions to this would be appreciated. 

Respostas

Kudos0

Re: Multiple Logins Same URL

Have you checked the two logins for that site? Are they correct in the Norton Vault?

What should happen when you to to the site is a bar at the top of the browser should come into view asking which login you want to use for the site. Choosing one should log you into that user's account.

If you have checked that the logins are correct, and correctly named, and the wrong login is still being used, there could be an issue with the way that web site handles the login. You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Multiple Logins Same URL

Thanks Peterweb.  I sent the feedback.

Kudos0

Re: Multiple Logins Same URL

Hi kenepp1,

If not too much trouble, please let us know the info you get from Norton in regards to this situation. 

Kudos1 Stats

Re: Multiple Logins Same URL

I'll do that when I do hear from them.

Kudos0

Re: Multiple Logins Same URL

Same problem.  No one has found the answer? Norton hasn't responded?

Kudos0

Re: Multiple Logins Same URL

Hi Lynn T,

Perhaps if you submitted your situation - you'd get an answer.  It is possible there was a response from Norton and kenepp1 just didn't pass the answer on here!

Kudos0

Re: Multiple Logins Same URL

I contacted Norton about this problem and one more through email again about 2 weeks ago and received the standard reply that it could take up to 8 weeks for a response.  That time will be up by the end of March.  If I have not heard from them (which I doubt I will), I'll contact them again.

Kudos0

Re: Multiple Logins Same URL

I never did hear from Norton again.  I have found an alternative unique web address' for our patient portals that solves the problem of my name always being logged on. 

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