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Kudos0

When I select scan the screen reverts to the scan security main menu If I reboot it works why do I have to reboot?

When I go to the security main menu and select security and then scan (any scan) when i hit return the screen returns to the main security screen. Scans will not run. All other functions (performance, etc.) seem to work ok. When I reboot scans then work but next time same thing. Is this a bug in my program? thanks.

Respostas

Kudos0

Re: When I select scan the screen reverts to the scan security main menu If I reboot it works why do I have to reboot?

How often does this happen? If it has only happened once, it could have been a pending Windows or Norton update that needed the system to be restarted.

What Norton product and version are you using?

What operating system are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: When I select scan the screen reverts to the scan security main menu If I reboot it works why do I have to reboot?

peterweb, I'm seeing two symptoms here which link to a known issue:

  • Norton product not working properly
  • Reboot helps but problem soon returned until next reboot

Hence, if you are using Windows 8.0/8.1/10, disable the fast startup feature to resolve this problem. Fast startup is known to be causing problems to Norton and many other softwares which require a complete system shut down.

Refer here to disable it:
Link: https://support.norton.com/sp/en/us/home/current/solution/v80973375_EndUserProfile_en_us?q=disable+fast+startup

cheers!
Kudos0

Re: When I select scan the screen reverts to the scan security main menu If I reboot it works why do I have to reboot?

I am using Windows 7 and it happens when I use either IE or firefox.  It happened once or twice over the last month or so but rebooting resolved the issue.  Last time when I rebooted I was able to run scan but when I was finished using the computer about an hour later it happened again.  I am using Norton Security with backup downloaded in 2015.  According to the check this is the latest version.  When I used Norton to check the program it said there were no issues.  When i shut the computer down i did not see the notification that updates were downloading and I shouldn't shut my compute off.

Thanks.

Kudos0

Re: When I select scan the screen reverts to the scan security main menu If I reboot it works why do I have to reboot?

Hi rjoel,

In order to answer peterweb's question in regards to what version you are using.  Select Help from the main page of NSBU and then ABOUT.  The current version is 22.5.5.15.  Using the "Check for new version"  will only change when the first 2 digits of the version number are different from the current.  In other words, as long as the version you have installed starts with 22 - it will say you are current.  That check can not tell the difference between 22.4.X.X and 22.5.X.X,  so it is not a true check for the most current update.

The notification that updates were downloading and you shouldn't shut your compute off - applies to Windows Update, not the Norton Updates.

If you are in fact in the most current version 22.5.5.15 I would suggest your install may be corrupt and you need to run the Norton Remove and Reinstall Tool .  If you run the tool be sure to read the Before you begin.

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