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Kudos1 Stats

Scam Telephone calls from Norton.

Someone with a heavy indian accent keeps calling me saying he is from Norton Anti-Virus. I say I dont believe him and he hangs up. I guess if it had really been Norton there would have been some other response ?

Respostas

Kudos0

Re: Scam Telephone calls from Norton.

Hello Colin Docketty

Symantec/Norton do not make cold calls. The only time you may get a tech support call is if you had been having a chat and you got cut off or if a case support person may call you up, but you would be expecting such a call. Most likely it is a scam call unless you made a call to Norton  and are waiting for a return call.

If it was from Norton, he would say he is from Symantec or Norton Tech Support or Norton Customer Support. If they say Norton Anti Virus, just hang up. It is most likely a Scam or Phishing call.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Scam Telephone calls from Norton.

Would asking for a specific case number issued during the chat session be a good way to check on legitimacy of the call received?

Kudos0

Re: Scam Telephone calls from Norton.

g_cafe_c: Would asking for a specific case number issued during the chat session be a good way to check on legitimacy of the call received?

Chat with Official Norton Support  --- will auto-generate case number.


Chat with Norton Support

You can talk to a Norton agent in the chat window that will launch once you click on the Chat Now button. Note: If a window is not displayed after clicking on the button, you may need to adjust your web browser "Pop-up Blocker" settings.

Your case number: e.g., 12345678

Kudos0

Re: Scam Telephone calls from Norton.

Hello g_cafe_c

The posting of a case number is against the rules of the Forum. The posting of a tracking number is allowed.The case number would have to be given to an Admin of the Forum by PM.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Scam Telephone calls from Norton.

What case number?  I never posted any case number.  I asked about HOW TO USE a case number as a way to check that the incoming call were genuine.

Kudos2 Stats

Re: Scam Telephone calls from Norton.

Your case number: e.g., 12345678

Listed by bjm_ as an example.

Windows 10 Home X 64
Kudos0

Re: Scam Telephone calls from Norton.

g_cafe_c:  I asked about HOW TO USE a case number as a way to check that the incoming call were genuine.

1) If you had prior recent contact with Norton Support and have a case number for that recent Norton Support event and Norton Support calls as follow-up.   Ask the Norton Support representative that calls for related case number.  
2) Otherwise, how would asking an unknown caller, on an unexpected call,....for a case number...., check that the incoming call was genuine.   
Note: for example, if call is unsolicited or if caller asks for money or if caller says your machine is infected.....call is not genuine.


How do I contact Norton Support
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v71088540

Information about technical support scams and how to avoid them
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v105274822

Email and phone scams claiming to be the Windows 10 upgrade
https://support.microsoft.com/en-us/kb/3086823

How To Recognize and Avoid Tech Support Scams
https://community.norton.com/en/blogs/norton-protection-blog/how-recognize-and-avoid-tech-support-scams

Beware of US-based Tech Support Scams
https://blog.malwarebytes.org/fraud-scam/2014/08/beware-of-us-based-tech-support-scams

Tech Support scammers rip big brand security software with fake warnings
https://blog.malwarebytes.org/fraud-scam/2014/08/tech-support-scammers-rip-big-brand-security-software-with-fake-warnings/

Kudos1 Stats

Re: Scam Telephone calls from Norton.

The unknown caller either can give the case number or they cannot give it.  I would know the case number because it was given during the chat session.  If the unknown caller cannot give the correct case number when I ask for it, then the unknown caller is not genuine.   That is how.

Kudos0

Re: Scam Telephone calls from Norton.

g_cafe_c:   That is how.

You're absolutely correct.   Although, that's not the likely scenario presented by Colin Docketty.

Would asking for a specific case number issued during the chat session be a good way to check on legitimacy of the call received?

Next time Norton calls me.  I'll ask for related case number.  

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