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Kudos0

A strange renewal experience

A month ago my credit card number was stolen and I had to get a new one. A few weeks ago, as I was preparing for a trip, I got a notice that my Norton security would be automatically renewing. Well I knew that wasn't going to work since I had a new credit card number, but I was too busy to do anything about it so I figured I'd deal with it when I got back. When I got back I got an email that my renewal had happened that day. So I waited another day for the expected: "Oops - actually the payment didn't go through", but no such email arrived. So I just logged into my Norton account and see that it now has my brand new credit card number and expiration date listed under billing - though I never had time to do that myself. Somehow they just automagically obtained it. Well that is both "convenient" and somewhat creepy. Is this "automation" a feature of Norton and Lifelock getting together?

Labels: Auto Renewal

Respostas

Kudos0

Re: A strange renewal experience

This is not a Norton issue or LifeLock. It is your credit card company automatically updating your info. So you need to speak with them. It is a credit card updater service to keep your info current to be sure your service is not interrupted,  I honestly would never ever auto renew or leave my credit card info in my Norton account. You can find better deals on Amazon or Newegg. 

Kudos0

Re: A strange renewal experience

It is known as a "credit card updater service," and most major credit card companies offer it to merchants to keep their account information current and to make sure that services subscribed to by the card holder are not interrupted, which could happen if the merchant needed to verify the account changes with its customer, personally.  The updating does not require card holder permission, so the best way to avoid being resubscribed to something you no longer want, such as automatic renewal, is to opt out.  Otherwise, in the absence of a cancellation of your enrollment, both the merchant and the card issuer will assume that the automatic renewal service is something you were intending to continue.

Kudos0

Re: A strange renewal experience

Hello Dave H

This has been going on since before the Lifelock acquisition by Symantec.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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