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Norton is blocking....

Norton is blocking our email system from sending automated reminder messages to out Clients utilizing a program called Therapist Helper. Here are therapist helper ports 

Ports: 12005-12008

It is also stalling out outlook emails from loading in a timely fashion. We get them through outlook in 3 plus days. 

Please assist further. 


Kudos1 Stats

Re: Norton is blocking....

Disable both Outgoing and Incoming Email Scanning in Norton.  Norton will alert that email protection is turned off - go to the Advanced screen in the Security tab, hover your mouse pointer over "Email Protection" and click "Ignore" to turn off the notification. If the problem does not go away, your issue would not be Norton, but most likely with your ISP or Therapist Helper.


Re: Norton is blocking....

Hello TMcCormick

Here's another one for you with an inbound email issue



Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus Core Firmware 282 I E 11 Chrome latest version.

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