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好评2 Stats

New 22.5 update turned into trial?

Uh this was weird. The new update came through live update. Once downloaded and installed. It prompted me for a reboot. After logging back in. I noticed NS had a red X. Upon opening it. It said my trial had ended? Say what? I had to sign back into my account and it activated fine again. I have 291 paid days left. So just warning others since you might run into this. Obviously a bug of some sorts it seems.

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好评0

Re: New 22.5 update turned into trial?

Same here. 

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: New 22.5 update turned into trial?

Same here.  Also had Performance > Fix Now.  My Automated Tasks changed from my preference. 

好评0

Re: New 22.5 update turned into trial?

Ditto...  

But after forcing a subscription status check (which entailed having to re-enter my Norton account info) it seemed to figure out the proper subscription assignment.

Interesting that the subscription days remaining now no longer appears on the main GUI, just the word ACTIVE (which if clicked brings up another dialog that in-turn shows the days remaining) - At first this change set off an alarm (to my mind) that somehow the upgrade had switched on auto-renewal mode (because that's how it used to work; with "ACTIVE" being displayed if auto-renewal was enabled) - but I checked the product status at the management/services website and auto-renewal remains turned off and the "method of payment" info block on the account remains void.

Hopefully no other anomalies await...

Cheers!

好评0

Re: New 22.5 update turned into trial?

I noticed that too.

They don't have any card details for me so it would be pretty hard for them to auto-renew me. 

A little bit of knowledge is... well a little bit of knowledge.
好评3 Stats

Re: New 22.5 update turned into trial?

Thanks for reporting this. Our team is looking into the issue.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
好评0

Re: New 22.5 update turned into trial?

Me too. 

好评0

Re: New 22.5 update turned into trial?

Wasn't too difficult for me to sign in and activate NS :P

I also see "Days Remaining". ^^^^

Windows 10 Pro 64-bit / Norton Security v.22.17.x
好评0

Re: New 22.5 update turned into trial?

It had changed my tasks as well. I only had optimize disks checked before the update. As for the remaining days not showing. I did not run into that myself on the 2 Windows 8.1 64 bit machines. 

好评0

Re: New 22.5 update turned into trial?

Read me;

https://community.norton.com/en/forums/norton-product-update-225-windows-10-compatibility

By the way all of my settings are normal, no change.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
好评0

Re: New 22.5 update turned into trial?

I'm showing Active as I'm Auto Renew

and "grey/gray" settings is not fixed...

my settings are greyed and reboot does not sort

好评0

Re: New 22.5 update turned into trial?

Yes, my NS turned into trial too, activated it again. Remaining days are missing from main window. Only show status "Active" Also, as said in news post: ==== Norton protection includes benefits, features and layers of security that Windows Defender is missing. These include: Support on multiple browsers – Our protection technologies keep you safe while providing you with flexibility to choose your own web browser. ==== This certainly is not true. As it was before, and the same is now. NS only supports certain browsers - IE, Firefox, Chrome. And does not protect user from phishing and malware websites while using any other browser, like many competitors do :( Just use AMTSO test page, which is officially supported by Symantec, you will see that protection works in vanilla Firefox (because of extension?) and does not work in random chromium-based browser, for example, Sleipnir.
好评0

Re: New 22.5 update turned into trial?

Updated and NS turned into Trial. Signed into account and showed "Active". Clicked "Active" and it shows Expires in 635 days. I'm not enrolled in auto renewal and the new update shows the same, not enrolled. The new update kept all my setting on my HP Computer. The only bug I see on this end is the "Trial Version" after update.

"Top Safe Web Reviewer with over 23,000 Reviews."
好评0

Re: New 22.5 update turned into trial?

ProTruckDriver, So aside from the Trialware Expired message, everything is good?
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
好评0

Re: New 22.5 update turned into trial?

Came here to report same and have been well beaten to posting.

Hopefully most/all people have their Norton password handy either by memory or other means before running into the issue (or one in the future).

I had done a NS manual 'live update' and experienced the issue. After checking the subscription status and the issue fixed as a result the number of subscription days shows on my UI in WinXP.  Clicking on Renew right after (just to be curious) the active subscription days had returned yielded an error however after closing and reopening the Norton windows all seems to be back to normal with contacting servers, etc.

NS settings seem to have been retained.

好评0

Re: New 22.5 update turned into trial?

Tony_Weiss:
ProTruckDriver, So aside from the Trialware Expired message, everything is good?

As far as I can see everything is working correctly on the HP computer. Updating my Toshiba laptop now.  Btw I'm running Win 7 x 64 on both computers.

"Top Safe Web Reviewer with over 23,000 Reviews."
好评0

Re: New 22.5 update turned into trial?

Updated the Toshiba and not the same as the HP computer. After the download of the update and reboot it was the same as the HP computer (Trial Version, had to sign into account). After signing into account lower right task bar showed "Green Check Mark" for Norton icon. Clicked on the Norton icon in task bar and got "Your PC is Not Protected By Sonar" on the GUI. Looked at my setting and Sonar was enabled. Went back to the GUI and clicked fix. Still showed red "X" not protected. Rebooted the computer which took extra time than normal. Everything is "Green" and running normal, no setting were changed.

"Top Safe Web Reviewer with over 23,000 Reviews."
好评0

Re: New 22.5 update turned into trial?

yank:

Interesting thread - first of all, you will not receive the update if you have Automatic Download of New Version turned off.  I was curious why I had not received the update after running LU this AM.  Thanks Krusty13 for that hint.

Um, I run 22.2 with Automatic Download of New Version turned Off.   I received 22.5

好评0

Re: New 22.5 update turned into trial?

bjm_:
yank:

Interesting thread - first of all, you will not receive the update if you have Automatic Download of New Version turned off.  I was curious why I had not received the update after running LU this AM.  Thanks Krusty13 for that hint.

Um, I run 22.2 with Automatic Download of New Version turned Off.   I received 22.5

Just reporting what happened on my system (Win 7).  FWIW, I am not experiencing the Reboot Loop as many Win 8 users appear to be having!

好评0

Re: New 22.5 update turned into trial?

yank:  Just reporting what happened on my system (Win 7).  FWIW, I am not experiencing the Reboot Loop as many Win 8 users appear to be having! 

me too

 push n' monitor  =  is there a better way..?

how about Debug View/Mode build....either run by volunteers or enable Debug View/Mode option in release build...

好评0

Re: New 22.5 update turned into trial?

So, is/was there Product State Monitoring in v22.2...? 
I can't find PSM in v22.2

好评0

Re: New 22.5 update turned into trial?

Hello bjm

I still have my SUBSCRIPTION STATUS showing in caps with my days remaining there. One change I notice though is now the Protection Status shows current. I ran an automatic quick scan on my own and it shows the time since I did that even though there were no new antivirus definitions at that time. I don't know if that is a bug or not. I ran it because it showed that I had never had a automatic quick scan run. All the other items showed the last time it had been run.

I notice that the Facebook scan is gone. I guess that's why that issue never got fixed..

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: New 22.5 update turned into trial?

I have Scan Facebook Wall with v22.5

With 22.2 Subscription Status is not all caps on my machine.

Note: Current ..

好评0

Re: New 22.5 update turned into trial?

Thanks for the updates, everyone. Our team is looking into this issue.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
好评0

Re: New 22.5 update turned into trial?

Hi everyone,

In light of the issues reported, we have removed the patch to resolve these outstanding issues. Sorry for the inconvenience. Thank you for notifying us of these issues.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
好评0

Re: New 22.5 update turned into trial?

Well I have this patch installed on 2 Windows 8.1 64 bit machines. I ran into 2 out 3 issues. Specifically the trial and settings being changed. Other then that. They both installed fine. So, do we keep the patch installed or remove it to revert back?

好评0

Re: New 22.5 update turned into trial?

FGW,

22.5 is running fine here so I'm sticking with it.

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: New 22.5 update turned into trial?

I'm missing Non Admin and Check for New Version and ...?
Either 22.5 removed by design or 22.5 update unintentional remove.  

22.5 seems to be running okay....once I got passed activate Trial and Performance / Task Scheduling.

I was in Admin on W8.1.  I pulled 1MB then pulled 60MB.
Thanks FattiesGoneWild.  Your well timed warning helped me. 

好评0

Re: New 22.5 update turned into trial?

Hello

If we are supposed to have scan Facebook wall, I don't seem to have it. I don't know which is the correct things and which aren't. Some have number of days left and others are Active.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: New 22.5 update turned into trial?

22.5 & 22.2

好评0

Re: New 22.5 update turned into trial?

Hello bjm

Thank you, I do have those items listed. I forgot about the separate Run Scans section. I was looking in Settings.....Forgetful me

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: New 22.5 update turned into trial?

It seems if v 22.5 is running ok, no need to go through the Removal process and then a reinstall from Norton Management.

Iow, if it ain't TOO broken.................

Windows 10 Home X 64 Norton Security Premium Current
好评0

Re: New 22.5 update turned into trial?

F4E:

if it ain't TOO broken.................

Give it a moment?  

(sorry F4E - couldn't help myself) 

好评0

Re: New 22.5 update turned into trial?

John if we don't laugh about this debacle we'd go crazy, right ?

Windows 10 Home X 64 Norton Security Premium Current
好评0

Re: New 22.5 update turned into trial?

Hi everyone

First, I'd like to say that I'm not the most tech savvy/computer literate guy in the world, so bear with me

I've been a Norton customer for a few years now; had been using Norton Internet Security with no problems, but switched to Norton Security for 1 device as it was cheaper and I only have 1 PC.

I installed the 1 year subscription on June 11th; worked fine until June 12th when I started having the same problems that others in this thread...and other threads were having.

I found this thread here: https://community.norton.com/en/forums/norton-security-2250120-hot-issues

did as instructed by Gayathri the Administrator:

""

  1. run the Norton Removal Tool to remove the current product
  2. login to Norton Management to download & install version 22.5 again. The direct install (as opposed to the patch update) resolves the issues seen ""

Well, Norton wouldn't allow me to download and install it again...said that I had used up my "seat".

All I have now is a sales receipt and a nice yellow case with a neat little card that has a really cool product key number on it.

...and Norton has my money, and I have no idea what to do.

好评0

Re: New 22.5 update turned into trial?

Hi, johnee. Is there a Norton product showing in Norton Management in your Norton account ? If so, you can click on the trash can icon to release a fresh download to install.

Failing that, check with Norton Support for assistance.

http://www.norton.com/chat

Windows 10 Home X 64 Norton Security Premium Current
好评0

Re: New 22.5 update turned into trial?

F4E:

It seems if v 22.5 is running ok, no need to go through the Removal process and then a reinstall from Norton Management.

Iow, if it ain't TOO broken.................

as far as I know... my 22.5 is not too broken... albeit, some missing content...

好评0

Re: New 22.5 update turned into trial?

Is it necessary to remove it? It seems to be working fine for me on Windows 8.1 The only issue I had was the restart and trialware thing but that's no longer an issue.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
好评0

Re: New 22.5 update turned into trial?

Hi, SGFC. It's not necessary but desirable if you have other issues, and want a clean install.

Windows 10 Home X 64 Norton Security Premium Current
好评0

Re: New 22.5 update turned into trial?

Mine must've downloaded the patch without my knowledge as I found several options like disable auto-protect & disable firewall missing from the taskbar icon, I uninstalled & used the NRT then reinstalled 22.5 from the official download link, I had several further concerns, everything activated ok but the next day it said trial had expired, I managed to activate again but found it had used up another license which was quickly rectified by deleting the old one from my account, also all the settings were green but ui showed red warning under 'protection', ran a quick scan but remained the same, I ran fix which cleared the warning, another is still ongoing in that instead of showing how many days remaining of my subscription it just says active.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
好评0

Re: New 22.5 update turned into trial?

Doctor9fan,

RE: Subscription Status: please see  <info here>

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