• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

how to remove hao123syspop_weather.exe

Although Norton has 'Blocked' a threat called

Filename: hao123syspop_weather.exe
Threat name: Trojan.GenFull Path: c:\programdata\toolsupdateplatform\download\hao123_sys_weather_0728\hao123syspop_weather.exe

It pops up again repeatedly slowing up my machine considerably.  I have located the file and tried to delete it - to the Recycle Bin - but as soon as it is removed, it reappears.

How do I permanently remove this threat please? 

Thanks you

____________________________

____________________________


On computers as of 
28/09/2015 at 08:59:46

Last Used 
28/09/2015 at 08:59:46

Startup Item 
No

Launched 
No

Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.


____________________________


hao123syspop_weather.exe Threat name: Trojan.Gen
Locate


Many Users
Thousands of users in the Norton Community have used this file.

New
This file was released 17 days ago.

High
This file risk is high.


____________________________


Source: External Media


____________________________

File Actions

File: c:\programdata\toolsupdateplatform\download\hao123_sys_weather_0728\ hao123syspop_weather.exe Blocked
____________________________


File Thumbprint - SHA:
Not available
File Thumbprint - MD5:
Not available

回复

好评0

Re: how to remove hao123syspop_weather.exe

this has been doing my head in all weekend too!

好评0

Re: how to remove hao123syspop_weather.exe

I finally found the " Norton 'on-line' chat " link - and went for that.  The chap who came on line and helped me was very good - and the file was removed in no time at all: he took over my machine and just did it.  I suggest you try to find the On-Line Chat location here (it seems to be well hidden for some reason, and I cannot remember now, I'm afraid, how I found it - I think through a 'Contact Us' button somewhere... sorry to be so vague!).  He said that as long as you had Norton running there'd be nothing to worry about anyway - which may be true, but it was a pain popping up all the time with the 'Blocked' message - for several days!

Accepted Solution
好评0

Re: how to remove hao123syspop_weather.exe

Look under ?Help > Get Support or bookmark

Chat with Norton Support   ---- Call Norton Support 

好评0

Re: how to remove hao123syspop_weather.exe

Thanks!  But looking under the Help tab on this page doesn't reveal 'Get Support'  However - your links get there.  It's a shame that the on-line chat help isn't easier to find - usually one is pretty desperate to get help and not in the mood for wild searches!  Once you get there, the help is great ... but getting there ... not so easy when one only visits the site occasionally and in 'need'!  Some might say it's a ploy to keep the number of enquiries down, but I doubt that very much.  When it comes, the help is swift and good.

好评0

Re: how to remove hao123syspop_weather.exe

好评0

Re: how to remove hao123syspop_weather.exe

OK.  Thanks.  On the sign-in page - Help>Get support -  I'll try to remember that !!

好评0

Re: how to remove hao123syspop_weather.exe

Yeah, maybe Norton can make ?Help a little larger and those silly buttons a little smaller.
 

好评0

Re: how to remove hao123syspop_weather.exe

I had the same issue. go to add remove programs. find a program called updateplatform.exe and uninstall it.  I also uninstalled another app that was installed about the same time. so, far it hasn't re-occurred.

好评0

Re: how to remove hao123syspop_weather.exe

Nice one!

This thread is closed from further comment. Please visit the forum to start a new thread.