• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

此论坛帖文需要解决方案。
好评0

Norton Security Suite wallet entries

Related issue: I can fill my wallet with entries online through my PC's Norton Security Suite, along with logins, addresses, and notes. All information syncs with my iPhone and iPad EXCEPT the wallet entries. Has anyone else experienced this? Is this related to your problem, Heatmark?

标签: Logins

回复

好评0

Re: Norton Security Suite wallet entries

Meade

I just tried opening ID Safe vault from the Norton Security screen. I opened the wallet I have and made some edits. I had opened the same vault on my iPad before the edits. When I went back to the iPad, I went to the logins, then back to the wallet. The changes had been updated.

What IOS version do you have on your devices? What version of ID Safe are you using?

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

CLARIFICATION! Sorry, but I have been confusing my PC access, which comes through a web login through Chrome and also through NSS. I have been doing all new edits, including the Wallet, using Identity Safe within NSS, not through my Chrome browser. All the edits I made this way (over 100), EXCEPT for the Wallet entries, can be viewed through PC/Chrome and on iPad and iPhone. Again, sorry for my confusion, but this is the straight story now. So it looks like all devices are in sync except for the Wallet, only the built-in IS in NSS seeing those entries.

PC - Windows 10, latest version. I use Chrome to access the vault (Version 61.0.3163.100 (Official Build) (64-bit)).

iPad and iPhone both now on iOS 11, though the Wallet problem was first seen in iOS 10.

The version of NSS is 22.10.1.10 and I use the included Identity Safe. The Wallet shows all entries.

好评0

Re: Norton Security Suite wallet entries

Meade

I missed one small item in your original post that I think explains this. Norton Security Suite. I take it you get this from your ISP, Comcast maybe?  Have you recently changed from a full retail Norton product?

The ID Safe in the ISP versions of Norton products do not use a cloud vault, so nothing would sync with a mobile device. When you set up ID Safe on the IOS devices you would have set up a cloud vault if you did not already have one.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

Yes, you nailed it, I get the Norton Security Suite from Comcast. I have had this for years and it updates regularly. The current version is 22.10.1.10 for NSS. There is no separate version number for IS. I did not recently make any changes or manual updates, just the regular automatic ones.

HOWEVER, I did use the standalone IS product in the past on my PC, perhaps several years ago. Then I switched to Dashlane, which I liked when it was free to sync with other devices. That changed, I put up with no sync and constant manual updates for a year or two, and I finally wanted to switch back to Norton, hoping to get some of the same functionality, gain the syncs with other devices, but lose the update headaches. I finally decided to manually transfer all the data from Dashlane to IS, after seeing differences in export CSV files and deciding that the longer, manual route might be safer than editing the CSVs. On the whole, it worked fine and all devices sync. But the Wallet doesn't sync.

Now, you say ISP versions of Norton products do not use a cloud vault. That would make sense of my lacking Wallet data. But all other data, especially logins, those sync and also appear in the cloud vault I see when I log in online, through Chrome. I had added my cell phone number to my address info, too, and that syncs with iPad and iPhone. I'm checking this as I write, so I'm not fooling myself, though, at this point, I'm beginning to wonder. :) My iPad and iPhone seem to reflect exactly what is shown on the Norton web site portal into the vault. And all of that info was entered through my ISP version of NSS/IS.

So this is all a new development for me, in the last couple days, since resurrecting IS, yet now using through NSS and not as a standlone PC product. The apps on iPad and iPhone are newly downloaded and, I assume, the latest versions.

I have not run LiveUpdate on NSS manually, but I will do that now. I thought the regular, automatic updates were keeping everything current. Is that not so? I'll try it out...

好评0

Re: Norton Security Suite wallet entries

I just manually updated NSS, as you suggested, peterweb. It DID apply one update! I tried again to manually update and it said no further updates available. But I see no changes in the Wallet: online, iPad, nor iPhone. I closed the apps and reopened, but still no sync. All other data still seems synced and happy.

My thought now is to just focus on syncing NSS/IS with the cloud vault. If that happens, the apple devices will likely sync as well. Any tricks to try? I have already backed up from NSS. I could now zero it out and try adding one entry and check for sync with web. Any other ideas?

Thanks for helping, peterweb. Much appreciated.

好评0

Re: Norton Security Suite wallet entries

HOWEVER, I did use the standalone IS product in the past on my PC, perhaps several years ago.

When you switched to Dashlane, did you uninstall the standalone IS, IDSS? Check your Windows Control Panel - Programs to see if there is an entry for Norton Identity Safe. If you still have both the IDSS and the Norton Security Suite version of ID Safe, it could explain why you are getting the syncing of logins. And could also explain why the wallet is not getting sync'd due to some conflict between the two versions. Do not do anything yet, but we usually suggest uninstalling the standalone version while using a Norton Security product.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

I did uninstall the original Norton Identity Safe long ago and do not see it in the program list. However, searching the registry (regedit) for "identitysafe" I do find the following:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store/SIGN.IE=01CB2AA0 NortonIdentitySafe-EN-v1.exe

That is the only entry found. I've done nothing so far, but I could delete that. There are about 5 other hits for "norton", but they look ok, as far as I can tell.

好评0

Re: Norton Security Suite wallet entries

Maybe yes, but it is better ti check 

好评0

Re: Norton Security Suite wallet entries

When using Chrome, how do your access your vault? Do you click on Vault is closed button on the Norton Toolbar, or do you click the new ID Safe icon at the right of the Chrome address bar? 

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

[copied from previous, related thread - sorry for the hijack, Heatmark and peterweb]

I have a fix! Actually, not too ingenious. I'm simply creating new Wallet entries manually, some with iPhone, some with iPad. When I do this, I see duplicate entries in my NSS/IS Wallet. I delete the old copy. The newly created copy seems to sync across devices! I do not see any Wallet categoryy online in the browser, but there is a "Cards" category. The Cards category also has no edit icon to the right like seen with Logins and Notes. Cards contains only my single address item. Though seemingly weird, I assume this is normal. Yet the information is immediately transferred between my devices (including NSS/IS on PC) when I save these new Wallet items. Creating these items with identical data still creates the duplicate, so I make one letter different in the comments to tell the two apart. I will complete this task, test, and report back. Maybe this gives a clue to what's going on (?).

When accessing the cloud safe through Chrome, I use the URL https://identitysafe.norton.com/# and then Sign In there.

好评0

Re: Norton Security Suite wallet entries

So you are not using the ID Safe extension(s) for Chrome to access your vault? If you are logging into  https://identitysafe.norton.com  You need to scroll down past all the logins to the Cards section. That is the equivalent to the Wallet function in your mobile versions. Although you cannot edit the details from the web site.

So I go back to my comment about the Norton Security Suite from your ISP. If you are trying to edit a wallet  item using the ID Safe provided by NSS, it is going into a local vault that does not sync with your cloud vault being used by the mobile devices and the web page.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

I might be confused about what you are saying and what the "extensioin" is. I consider it the Norton toolbar, which I see. If I click on the Vault is Open/Closed button in that toolbar on Chrome, that opens IS within NSS. It does not open a web page. It opens the IS utility built into NSS. To open the Norton web page through Chrome, I just go to that URL and sign in. As mentioned, I see the Cards section, but I see no items there except my address. The Wallet section in IS DOES seem to sync once I have recreated each entry through my iPad or iPhone app. It is possible that if I create a new Wallet item through the NSS/IS utility, it will not show up on my Apple devices. I created items this way in the past and they did not sync, which matches what you are saying. Also, I will try editing the new ones through the IS utility to see if those edits appear on the Apple devices. It may be that Wallet items should only be created on my Apple devices and treated read-only in IS. All other items, such as Logins, seem fine to create on any of the devices. Sorry for the confusion. It has been hard troubleshooting this, but I think I'm getting to the totally synced condition and getting some clarity about where I can do what with Wallet entries. OK, some testing done now...

Testing Results

Basically, no Wallet edits done in IS (within NSS) sync. They seem to be local only. Other items, like Logins, sync just fine to the web and Apple devices.

Wallet edits (and all other edits) done on my Apple devices DO sync and are reflected in NSS/IS.

Conclusion: Treat the Wallet in IS as read-only. Any editing, whether creating new entries or edits to existing items, will not be seen anywhere but in IS. Other than the Wallet, edits can be done on any device or in IS and sync successfully.

I believe this info to be consistently true. However, if there is some sort of sync delay that would cause IS to lag, not seeing edits done elsewhere (e.g. iPad or iPhone), then I might still be being fooled. In any case, I will treat the Wallet as editable only from my Apple devices.

Whew, sorry for restating everything and for any pain in the reading, but I wanted to be as clear as possible.

好评0

Re: Norton Security Suite wallet entries

I also just noticed that no Wallet edits done anywhere appear on the Norton IS web site (viewed in Chrome). The Wallet info is obviously passing through the Norton cloud, viewable in NSS/IS, iPhone, and iPad, but NOT viewable on the web site through a browser.

好评0

Re: Norton Security Suite wallet entries

To try to verify whether your have a local or cloud vault associated with NSS, try opening your Norton Security product and see if you see your email address at the top right. If so, click on your email address at the top right. Click on Sign Out. Restart your computer then try logging into your ID Safe vault. If you have to first enter your Norton Account email and password, before entering the vault password, then it is a cloud vault. If you only have to enter the vault password, it is a local vault.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton Security Suite wallet entries

Only one login is needed and that to open the vault. What I found confusing about your statement that "The ID Safe in the ISP versions of Norton products do not use a cloud vault" is that I entered about 100 logins in the ID safe in the ISP version that DID use the cloud vault. All the entries sync with my mobile devices. Not only that, but even Wallet items entered on the mobile devices DO sync with the ISP version of ID Safe. But edits ONLY on Wallet items with that ID Safe DO NOT sync with the cloud vault and therefore the mobile devices. It took a number of trials to determine that.

I'm fine with what I have found and accept it. I don't make many Wallet changes. When I do, I now know to use mobile devices to edit and save and the info should sync all the way around. In these cases I will certainly double check that all devices are in sync.

Thanks for you help, peterweb.

好评0

Re: Norton Security Suite wallet entries

If you are happy, we are happy.

Let us know if you have any other problems.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.