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Norton Password Manager Not Working with iOS 12.2

I can log into my Password Manager vault and see all of my account logins and passwords. My problem is I cannot access any of them. When I try to log into any account from my open vault, I get the Norton Safe Search webpage instead. How do I turn off the Norton Safe Search default so I can access my account logins in my vault?

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Re: Norton Password Manager Not Working with iOS 12.2

I just tried logging into a site from my list of logins. The browser included in NPM opened at the Safe Search page, then was redirected to the site I was logging into.  Is this how you were trying to get to the web site?

It sounds like when you tap on a login, you are getting directed to the built in browser, that has the Safe Search as a default home page. You navigate to sites from there. I was going through my logins and only found one that seemed to freeze on that home page.

Is there a specific login you are having trouble with? 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

I can’t even use the Face ID any suggestions,i’ve Been using it all alone,had to reset the phone and now the Face ID on the Norton Password manager is not working even the fingerprint ID isn’t working
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Re: Norton Password Manager Not Working with iOS 12.2

Every login freezes at the Norton Safe Search home page.
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Re: Norton Password Manager Not Working with iOS 12.2

@Ron633 

Your issue may be related to the issue in this thread. I have reported it to my Norton contacts and they have notified the appropriate team.   What iOS device are you using?

@Dave Needs Help 

 I would suggest you try completely signing out of your vault and your Norton Account in NPM. Your account will show at the bottom of the vault login screen. Then restart your device, and try signing in again and test.

What iOS device are you using?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

It’s a Xs max,I’ve notified Apple went through the steps with them reset the entire phone is the Norton password manager, are used to face ID with the Norton password manager with my xa max up until now,
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Re: Norton Password Manager Not Working with iOS 12.2

My two iOS devices running 12.2 are a 5S and a SE. Both devices have perfectly functioning Touch ID capabilities but freeze in the Norton Safe Search screen when trying to access any of my Vault logins once my Vault is open.
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Re: Norton Password Manager Not Working with iOS 12.2

Ron633

Please post in the other thread I linked to above. Handling 2 different issues in one thread quickly becomes confusing for all concerned.  Thank you.

Dave Needs Help

What version of NPM are you using? I have ver 6.4.46 and as I noted above, I only had one login behave as you are seeing. 

Have you tried uninstalling NPM, restarting your device and reinstalling and testing?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

My version of NPM is 6.4.46 as well. Yes, I have tried uninstalling NPM, restarting my device and reinstalling NPM with the same result.
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Re: Norton Password Manager Not Working with iOS 12.2

I feel that a Norton customer rep should be able to help me,but after 3 or 4 phone calls they have pawned me off to this Norton community forum,I was absolutely shocked when they told me to do it this way, 95% of the time of Norton customer representative can help me and fix the issue this issue with the face ID not working on the Norton Password Manager is ridiculous, what’s even more ridiculous is that a Norton customer service representative cannot help me out and figure out the issue.
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Re: Norton Password Manager Not Working with iOS 12.2

Dave Needs Help

Do you have Norton Security for iOS installed on your devices? If so, try cycling on and off the Web Protection feature. Then test your NPM operation. 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

I just did that and the Face ID still isn’t working,I think Norton has to update the app
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Re: Norton Password Manager Not Working with iOS 12.2

I just did that and the Face ID still isn’t working,I think norton has to update the app
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Re: Norton Password Manager Not Working with iOS 12.2

Ron633

Your issue is different from the issue in this thread. Please post in the other thread I linked to above. I have asked your posts here be moved to that thread.

Norton is aware of an issue with the fingerprint login. The face login must be connected to this.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

I tried turning the Web Protection Feature off for my Norton Security software with the same result. I then tried deleting Norton Security, rebooting and the NPW and also got no positive result.
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Re: Norton Password Manager Not Working with iOS 12.2

Can you remember when this issue started? Could it have been when your device got the iOS update to 12.2?

One last question. Do you use a VPN on your device? Not the on device VPN in Norton Security.

I cannot think of anything else to try. So I'll pass this on to my Norton contacts. I'll let you know what I hear.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

Thank you so much for your help,it happened last week on April 9th I think i’m Not sure why the Face ID is not working all I now,Monday the 8 th it was working,again thanks for your help
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Re: Norton Password Manager Not Working with iOS 12.2

The update to iOS 12.2 was when I first noticed this issue. I don’t use NPM every day but I never experienced this problem with earlier 12.1 revisions of iOS. Thank you for your continued efforts to help me through this.
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Re: Norton Password Manager Not Working with iOS 12.2

I just updated the app at 4 am eastern time,still no Face ID ,it said when updating the app (bug fixes),thanks for trying to help.and yes I logged out and deleted the app and reinstalled the app,logged back in still no Face ID.
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Re: Norton Password Manager Not Working with iOS 12.2

Dave Needs Help

Norton is aware of your issue and is working on a fix. No timeline available yet for the fix to be released. I'll let you know if I hear any news.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

Thank you for your help.
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Re: Norton Password Manager Not Working with iOS 12.2

Thanks for the feed back!!
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Re: Norton Password Manager Not Working with iOS 12.2

@Dave Needs Help

Are you still seeing the issue you were having with NPM? There was an update released around the same time I last posted here to ver 6.4.47.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

I am still having the same problem while using version 6.4.47.
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Re: Norton Password Manager Not Working with iOS 12.2

Thanks. I'll keep watching for any update on this.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Password Manager Not Working with iOS 12.2

It’s been weeks now that o still can’t use the Face ID with npm is there a solutyet for this,I can’t believe Norton cannot fox this,and I updated the app and everything

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