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好评0

Website incorrectly marked as unsafe

Hi,

Our website http://freeparking.co.nz has been marked as unsafe because of phishing.

We are a web hosting company based here in New Zealand, we have been operating for many years now.

I have tried to verify the website by adding the meta tag to the sites home page (you can see this in the source code of the home page) but when I try to verify this via my Norton account is I get " We are not able to verify your site ownership.".

The website is built using Silverstripe cms, not sure if that is somehow causing an issue with norton being able to verify the meta tag.

Can you check the verification and confirm my ownership of the site?

The block is affecting certain customers from being able to reach us.

This is becoming urgent as we are getting many complaints from customers.

回复

好评0

Re: Website incorrectly marked as unsafe

https://safeweb.norton.com/report/show?url=freeparking.co.nz/

The <meta> tag must be placed in the <head> section, before the first <body> section.

For example:

<head>
<title>Title text</title>
<meta name="norton-safeweb-site-verification" > </head>
<body>
. . .
</body>

<meta name="norton-safeweb-site-verification" content="cawpib7va89yyoabte51527ca6fu8qtag0ka-r9xi7d1wl8gh313beqx8tx0dfmc6vqh6fnol2qvyn9hp1v9vgrso70r5fooxvhy4urfujekbbiv-kxmim24kc83r9an">

https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.

好评0

Re: Website incorrectly marked as unsafe

Hello goochj03

Welcome to the Norton Community Forum

If you look on your Norton Safe Web report, you will see a little arrow which will show you what Norton thinks is the phishing file.

I will submit this to the Safe Web Team. They will be able to access your Source Code. 

Please stay tuned to this Thread for a response from the Safe Web Team on Tuesday night after midnight EDT

Have a Nice Day and

Thanks.

Hello bjm

Thanks for looking for the Meta Tag and pointing out about placement of Meta Tag.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: Website incorrectly marked as unsafe

The meta tag has been added from within the Silverstripe CMS when editing the homepage.

(There is a section for adding Meta Tags to the website in the CMS)

So that is the default location the CMS has added the meta tag.

Accepted Solution
好评1 Stats

Re: Website incorrectly marked as unsafe

Hi goochj03

We have manually analyzed your site 'freeparking.co.nz' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=freeparking.co.nz

We have also verified your ownership of the site.

Cops

好评0

Re: Website incorrectly marked as unsafe

Thank you for the speedy resolution, it's appreciated.

好评0

Re: Website incorrectly marked as unsafe

Hello goochy03

Good Luck with your website. Thanks for marking your thread as solved. Could you please fill out the Forum Feedback that is located on the right side of the page. It looks like this.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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