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How I get the Product Key to download Norton Online Backup 25 GB

I bought the Norton Online Backup 25 GB (Order Conf.No.NP28588422) on 10th September 2011. The order details shos only the Renewal Code(19 figures). To download it, you ask for the product key (25 figures) which I do not have. Where I can find the product key?

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Re: How I get the Product Key to download Norton Online Backup 25 GB

When you say that it displays renewal code in place of product key,i have to assume that you have placed a renewal and not a upgrade.

Normally you get a renewal code when you purchase a renewal order and not a product purchase.

To fix the problem,Can you please initiate a chat session with us and we will try to fix the problem for you.

Link : www.norton.com/chat

Let me know the result.Cheers !

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Re: How I get the Product Key to download Norton Online Backup 25 GB

Hi,

As per your Norton account says you have Norton 360 Standard edition installed and hence the purchase of this Online Backup will add to the current Norton 360 Standard edition.

In this Norton 360 Standard Edition, you will get 2GB of Secure online storage space, so this will add to your Norton 360 and will give totally 27GB and no need to have the product key to download it.

You can perform the backup using Norton 360 and also you can restore using Norton 360 User Interface or else can visit nobu.backup.com and signin to your account and find all the backup files through online.

Regards,

Dilip R

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Re: How I get the Product Key to download Norton Online Backup 25 GB

Try going to Https://nobu.backup.com. You will be asked to login with you email and password for your Norton account. then you should be able to download it and install. If this does not work, feel free to Private message me.

Michael

Michael: Technical Account Manager NAM

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