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IS ANYONE HOME at NORTON????

Identity Safe cannot access our Pswd vault, even though I am using the correct vault password.

No, Norton just collects MONEY and doesn't care about support.

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Re: IS ANYONE HOME at NORTON????


american121 wrote:
Identity Safe cannot access our Pswd vault, even though I am using the correct vault password.

No, Norton just collects MONEY and doesn't care about support.

Hi,
Can you provide a bit more information about your system and the error message(s) you are receiving?

Thanks

PS:  I'm a non-employee volunteer so I won't be trying to collect any money.

Dick Win 10x64 current current NSBU
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Re: IS ANYONE HOME at NORTON????

Are you having this issue on your Android device? See this thread about Norton working on this issue http://community.norton.com/t5/Other-Mobile-Products/Vault-Password-not-working-on-Android/m-p/930903#U930903

Can you access the vault from your PC?


Things happen. Export/Backup your Norton Password Manager data.
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Re: IS ANYONE HOME at NORTON????

My Vault has been acting wonky ever since that NIS 20.3.0.36 update. Here's a screenshot to show what I mean:

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Re: IS ANYONE HOME at NORTON????

Norton Identity Safe works correctly from my Win7 PC.

On my Android device, ASUS TF101, I have logged out of Norton and logged back in. The problem with Android Identity Safe & Vault password is a persistent problem.

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