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New Laptop Download Blues

I purchased Norton 360 Premier on 6/3 and downloaded it to my laptop currently in use.  There were no issues and as it was a renewal, all features transfered including the password manager.That laptop "died" shortly thereafter.

This morning, I attempted to install the Norton 360 Premier on my new laptop.  It appears to have downloaded properly except the system is requesting a password to access the Vault.  I've never had to use a password to access the Vault (and my passwords) and tried every combination the password hint suggested (I've only one granddaughter).  The system then suggested that I go to my home page and reset the vault information using the "settings".  I went to https://account.norton.com and signed in but cannot find any icon, tab, etc. that is designated "settings" and I don't know of any other home page.

Any help will be greatly appreciated.

Joe

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Re: New Laptop Download Blues

I purchased Norton 360 Premier on 6/3 and downloaded it to my laptop currently in use.  There were no issues and as it was a renewal, all features transfered including the password manager.That laptop "died" shortly thereafter.

This morning, I attempted to install the Norton 360 Premier on my new laptop.  It appears to have downloaded properly except the system is requesting a password to access the Vault.  I've never had to use a password to access the Vault (and my passwords) and tried every combination the password hint suggested (I've only one granddaughter).  The system then suggested that I go to my home page and reset the vault information using the "settings".  I went to https://account.norton.com and signed in but cannot find any icon, tab, etc. that is designated "settings" and I don't know of any other home page.

Any help will be greatly appreciated.

Joe

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Re: New Laptop Download Blues


soperman3 wrote:

I purchased Norton 360 Premier on 6/3 and downloaded it to my laptop currently in use.  There were no issues and as it was a renewal, all features transfered including the password manager.That laptop "died" shortly thereafter.

This morning, I attempted to install the Norton 360 Premier on my new laptop.  It appears to have downloaded properly except the system is requesting a password to access the Vault.  I've never had to use a password to access the Vault (and my passwords) and tried every combination the password hint suggested (I've only one granddaughter).  The system then suggested that I go to my home page and reset the vault information using the "settings".  I went to https://account.norton.com and signed in but cannot find any icon, tab, etc. that is designated "settings" and I don't know of any other home page.

Any help will be greatly appreciated.

Joe


Were you using a local or online vault on the old computer?

The fresh install on the new computer will force you to use an online vault. If you were using a local vault and did not back up your data you will just have to start entering logins again.

The Setting you are looking for, in your browser, look for the Vault Open button on the Norton Toolbar. Click on it and you will see Settings - Password and Security. From there you can change your password.

Things happen. Export/Backup your Norton Password Manager data.

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