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Identity Safe is not working/available with my firefox v24 browser.

Problem: Norton Toolbar/ Identity Safe does not install on Fire Fox Browser. Things I have done to resolve issue: ran Live update several times, reset FF, uninstalled FF, had Norton CS LogMeIn, etc. currently running NIS v21.0.2.1 and using FF v24
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.

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Re: Identity Safe is not working/available with my firefox v24 browser.

This may be a dumb question as I assume you've checked your Firefox addons, but have you clicked on your Main Menu bar / View / Toolbars, and checked to see if the Norton Toolbar is ticked ?

Windows 10 Home X 64
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Re: Identity Safe is not working/available with my firefox v24 browser.

F4E, there is no NORTON toolbar available or listed on my FF browser.
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
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Re: Identity Safe is not working/available with my firefox v24 browser.

 Edit---- The reason I asked that, is the toolbar won't show if not ticked, even though it's installed.  I'm running the same version as you. The way I fixed it for me, was to download a full version of Firefox 24 from Mozilla, and over install it.

Windows 10 Home X 64
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Re: Identity Safe is not working/available with my firefox v24 browser.

I just reinstalled FF myself so it is brand new. I think the problem has something to do with the NIS API (Identity Safe) here is a couple of pictures that hopefully shed some light on my situation: < https://www.dropbox.com/sc/gyu0xbzgwjvkm5v/SPtid2etzR >. Thanks in advance.
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
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Re: Identity Safe is not working/available with my firefox v24 browser.

Is your version of Norton a Comcast version ?

Windows 10 Home X 64
好评0

Re: Identity Safe is not working/available with my firefox v24 browser.

I don't know what is a "Comcast version",
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
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Re: Identity Safe is not working/available with my firefox v24 browser.

They're a US media company. Obviously your problem is not related to it being a Comcast version. I seem to recall that some HP users were having Norton problems. I can't remember if it's related to the Toolbar.

Hopefully, someone with a better memory, can throw some light on that issue !...

Windows 10 Home X 64
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Re: Identity Safe is not working/available with my firefox v24 browser.


F4E wrote:

Is your version of Norton a Comcast version ?


FYI F4E - Comcast's NSS is only on version 20.4.0.40 (2013 product) and have not been updated to v 21 as yet - so anytime you see v 21 (and the new ID Safe UI) it is not a Comcast product.  It will be coming - "when it's ready".

好评0

Re: Identity Safe is not working/available with my firefox v24 browser.

Hi Rousseau32,

From what I can see from your screenshot - you are logged into the ID Safe Vault (your option screen would not appear as it does with the options across the top if you were not logged in).  So it appears the situaton is the NTB.

Please go to Tools on the Menu Bar in FF or left click on the Red Firefox in the upper left corner and in either case select Add-ons.  Make sure you are on the Extensions Tab and see if NTB and NVP are listed and Enabled.  If they show an Enable button - click on it and see if the NTBis now present.

Also be sure you run LiveUpdate in NIS (rebooting when required) until such time as it responds "no updates found".

Also it is amazing what a reboot can accomplish sometimes.

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Re: Identity Safe is not working/available with my firefox v24 browser.

I have absolutely nothing listed when I go to: tools>extensions folder. I have also hit "live update" many times, BTW
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
好评1 Stats

Re: Identity Safe is not working/available with my firefox v24 browser.


Rousseau32 wrote:
I have absolutely nothing listed when I go to: tools>extensions folder. I have also hit "live update" many times, BTW

...and rebooted and ran LiveUpdate again?

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Re: Identity Safe is not working/available with my firefox v24 browser.

rebooted at least 10-15 times in a 24 hr. time period.
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
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Re: Identity Safe is not working/available with my firefox v24 browser.

Hi yank, thanks for the heads up reminder, re the Comcast versions of Norton...

Windows 10 Home X 64
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Re: Identity Safe is not working/available with my firefox v24 browser.

Hi Rousseau32,

I noticed you siad you had Norton CS LogMeIn.  Do you still have it installed on your system and what did tech support do when they remoted into your system?

Once again,have you seen the "no updates found" response from LiveUpdate?

Do you recall receiving a Patch and Applying it?

Have you run Support > Get Support?

Raidply approaching a clean install in my eyes.

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Re: Identity Safe is not working/available with my firefox v24 browser.

Yank, I reinstalled NIS. I am now running version 19 (NIS 2012). which may prove to be a better option for ID safe
IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.

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